When I arrived at the Arts Council a little over two years ago, I discovered (with some alarm!) that I was going to be the Executive Board member with responsibility for Goal 1, for ensuring that ‘excellence is thriving and celebrated in arts, museums and libraries’. Who was going to determine what was ‘excellent’ – our arts and cultural leaders? The professional critics? …Me? Would it ever be possible to agree within the Arts Council – let alone amongst arts and cultural organisations – what are the key determinants of ‘quality’?